Returns Policy

At Keep On Tiling & Bathrooms, we aim to provide quality products and services in line with Australian Consumer Law.

Please read the following carefully before making your purchase.

Change of Mind

We do not offer refunds, returns, or exchanges for change of mind purchases. This includes:

• incorrect selections

• ordering too much or too little product

• colour or texture variation preferences

• delays caused by customer scheduling changes

• simply deciding you no longer want the product

We strongly encourage customers to confirm measurements, quantities, colours, and suitability before ordering.

Faulty or Damaged Products

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

• is faulty or defective

• is significantly different from its description or sample

• is not fit for its intended purpose

If you believe your product is faulty or damaged, please contact us as soon as possible with:

• proof of purchase

• photos of the issue

• details of the fault or damage

Products must be inspected before installation. We cannot accept claims for tiles or materials that have already been installed unless required under Australian Consumer Law.

Special Orders

Special order items, custom products, and indent products cannot be returned or exchanged unless they are faulty under Australian Consumer Law.

Natural Variation

Many tiles, stone products, and handmade finishes contain natural variation in colour, shade, texture, and pattern. These variations are part of the product’s design and are not considered faults.

Contact Us

For all returns or product concerns, please contact our team through the contact page on our website or visit us in store.